If an organization is hearing from consumers, that’s usually good.
If it’s costing more than it should, that’s not.
About 75% of all calls on promotional offers are the result of consumers not understanding what you’re telling them.
And we can fix that.
It all begins with your offer copy.
We also address one call resolution.
The consumer contacts your call center about an item they didn’t receive, customer service calls the fulfillment vendor, they call back with the order status, you call the consumer.
One issue, four calls, 20 bucks.
Happens all the time.
Stop wasting money.