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The organization has just completed the selection of a new fulfillment partner, so the hardest part is over. Or is it?
We all recognize that selecting a new vendor can be a challenge; but transitioning the programs is where the real work begins.
- What do we do with existing programs?
- When do we officially start assigning new programs to the new vendor?
- How long will the close down procedures last?
- What about late and corrected requests from the old vendor?
- How long should we leave the P.O. Boxes open?
- What should we do about replacements, re-submits and appeasements?
- When will we get the final invoice from the old vendor?
- Should we use USPS Change of Address cards for mail forwarding?
- How do we handle customer service calls?
This is not easy; you may have an old vendor that is experienced but not happy, and a new vendor that’s ecstatic but not experienced. The challenges can be extraordinary, but the one thing that cannot be put in jeopardy is consumer satisfaction - especially due to the transition. Customer satisfaction must be the number one priority In order to assure a smooth transition, it is imperative to have the most experienced vendor-agnostic resource on your team. That’s where we come in, we: - Manage all of the promotion transition details
- Handle disputes or challenges with potentially disgruntled soon-to-be ex-vendors as neutral intermediaries
- Make sure there are as few disruptions as possible
- Establish procedures to be certain your consumers do not suffer as a result of the transition
Don’t go through all of the work of selecting a new vendor, only to have Consumer Affairs tell you that the transition isn’t working well for your consumers. Call us. We’ll protect you and your consumers.
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